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05-10-2017 : Translation Account Manager

Contrat: 
Full Time
Ville: 
Métier: 

PROFILE:

  • French/English or English proficiency
  • Experience in project management translations/CAT Tools
  • Customer service experience

MISSION:

Project management: The PM is responsible (either in collaboration with or under the supervision of a Customer Service Representative/his own Manager) for the good development of the translations project, from the reception of the source files to the delivery of the translations to the client.

RESPONSABILITIES:

  • Analyze the tasks entrusted by our clients
  • Prepare the files before being translated
  • Select the language resources (with the help of the Sales assistant)
  • Select the most appropriate translators for the job
  • Organize the proofreading phase as well as the time management of the proofreaders
  • Organize the quality control and its implementation
  • Deliver the final work to the customer
  • After-sales follow-up

WHO WE ARE:

Webhelp is a global business process outsourcer (BPO), specialized in customer experience and payment management in addition to sales and marketing services across voice, social and digital channels.

From more than 100 sites in 28 countries with a 35,000-strong team, our focus is on engineering performance improvements and delivering a real and lasting transformation in our clients’ operating models to generate financial advantage. We partner with some of the world’s most progressive brands including Sky, Shop Direct, Bouygues, Direct Energie, KPN, Vodafone, La Redoute, Michael Kors and Valentino.

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